Your questions. Clear answers.
Learn more about our services, getting started and following up on requests.
Explore the questionsGetting started
From understanding your needs to choosing services
What services does iTNet offer?
From network and infrastructure support and maintenance to cybersecurity, cloud services and hosting, and website design and support, iTNet delivers services tailored to your organization’s needs.
Can we choose only the services we need?
Yes. You can work with iTNet on a specific need or a range of services. The scope of services and responsibilities is defined around your circumstances and priorities.
How do we start working with iTNet?
Get in touch through our contact page or call 02191010580. We begin by reviewing your needs and current setup, then agree on the services and next steps together.
What should we prepare for our first conversation?
A brief description of your business, current technology, main challenges and priorities is a useful starting point. If you are unsure which solution you need, start with the issue you want to address.
Support & iTNet360
Your requests and services, within reach
How can we track our requests and services?
With iTNet360, you can submit and track support tickets and access your services, contracts, and account information.
Should we open a new ticket to follow up?
Add replies and further information to the existing ticket when following up on the same issue. This keeps the conversation and support history together. Open a new request for a separate issue.
What if we do not have our iTNet360 login details?
Call 02191010580 so we can review your account and access.
What should we include in a support request?
Describe the issue, when it started, the affected service or device, and any error message. Mention what you have already tried; do not include passwords or confidential information in the request description.
Cloud & websites
Choosing and maintaining online services
What does iTNet Cloud provide?
Our cloud services include cloud servers, web hosting, storage and backup. Services and resources are selected according to your usage and business needs.
How do we choose hosting or a server?
We review your website or application, user numbers, resource requirements and maintenance needs to help choose a service suited to your use case.
Can you support our existing website?
Contact us to discuss support for your current website. We review its technology, technical condition and maintenance needs before defining the scope of work.
Can we get website design and hosting together?
Yes. You can work with iTNet on website design, launch, hosting and support. The details of each service and responsibilities are agreed at the start of the engagement.
Still have a question?
Talk to us, or sign in to iTNet360 to follow up on your services.
