Suggested
A guide to using our website and starting work together, with clear service scope and responsibilities.
This page describes the framework for using the iTNet website and contacting us through it. The details of each project or service are set out in the proposal and agreement for that engagement.
Website information introduces our infrastructure, security, network support, cloud and website services. The solution, scope, cost and schedule are determined according to each organisation’s needs and circumstances.
Calling or submitting an enquiry starts the discussion about your requirements. Scope, cost, responsibilities and a start date are confirmed through further discussion and agreement. Keep the reference number for a careers application; receipt of an application does not constitute an offer of employment.
Support coverage, priorities and response times follow the agreement for your service. The four working hours stated on the contact page refer to an initial response to a conversation request. The time needed to resolve an issue depends on its nature and technical assessment.
Provide accurate contact and request details. Do not submit malicious content, disrupt the website or attempt unauthorised access. Technical access to an organisation’s systems must be coordinated with an authorised person and remain within the agreed scope of work.
Rights in content created for iTNet and its name and logo belong to their respective rights holders. Technology names, logos and attributed material belong to their original owners. Respect the rights holder’s requirements and source terms when reproducing content.
Pricing, payment, delivery, maintenance, confidentiality and the terms for ending an engagement are defined in the parties’ agreement for the selected service. Please discuss any questions with us before work begins.
Call 02191010580 with questions about these terms or a potential engagement. For existing services, use the support channels and iTNet360 customer portal.