Agency networks & connectivity
Review and maintain internal networks and access paths to the services your team uses.
- Wired and wireless networks
- Connectivity troubleshooting
- Assessment of alternative connection needs
Travel Agencies
Focus on your travelers,with infrastructure ready for your team.
From answering traveler inquiries to following up on bookings and sales, your team needs reliable connectivity, ready-to-use devices and secure access. iTNet maintains networks, supports users and manages infrastructure to help reduce technical interruptions in your agency’s daily work.
21 years of service experienceiTNet / Infrastructure & support
Network & accessSupport & follow-up
Illustrative agency infrastructure
Technology services for your agency01 02 03 04 05 06
Infrastructure behind a responsive team.
We define the scope around your users, locations, systems and agency working hours.
Sales advisor workstations
Prepare and maintain the computers and devices your staff use.
- Workstations and peripherals
- Everyday user troubleshooting
- Coordinated updates
Booking & sales system access
Investigate access issues and coordinate follow-up with the system provider.
- Network and browser checks
- Distinguishing infrastructure from platform issues
- Software provider coordination
Information security & access
Manage user permissions and security settings around your agency’s business information.
- Accounts and permissions
- Branch and remote user access
- Workstation security reviews
Infrastructure & backup
Maintain internal services and plan protection for the data under your management.
- Service and storage review
- Backups within the agreed scope
- Data recovery review
Organized support & follow-up
Track technical requests with clear responsibilities and communication channels.
- Requests through iTNet360
- Actions and outstanding issues
- Internal team coordination
Around the way you work01 02 03
From the sales office to connected teams.
A single office and a multi-branch agency have different needs. We choose an approach based on your actual setup.
Sales & customer service office
Networks and advisor workstations should be prepared for the tools and workload of daily operations.
Branches & remote teams
Review access to information and services around user roles and the conditions at each location.
Busy working periods
Coordinate maintenance and changes around your working schedule and prioritize recurring technical issues.
How we work
A clear path for addressing technical needs.
- 01
Understand your agency
Review users, devices, connectivity and the systems in use.
- 02
Define the scope
Agree priorities, responsibilities and request handling.
- 03
Deliver and coordinate
Carry out technical work around business hours and coordinate with relevant providers.
- 04
Report and improve
Review actions, recurring issues and infrastructure development needs.
Service management and follow-up
Your agency’s requests, in iTNet360.
Include the affected service or device, when the issue started and any error message in your request. Tickets, services and contracts are available through the same portal.
FAQ
Before working together
01Do you support the booking or sales platform itself?
These services focus on infrastructure, user devices and access. Application-specific functionality is handled with the platform provider, with responsibilities agreed before work begins.
02How can you help during a booking system outage?
We check the network, device and access path to identify whether the issue is within the agency or needs follow-up with the platform provider. Resolving a third-party service outage is outside iTNet’s control.
03Can you help remote users or other branches?
Yes. We review access needs, user roles and connectivity to define an appropriate approach and support scope.
04Do backups include data in external platforms?
Backup options depend on where data is stored and the access permitted. Data in third-party platforms is not necessarily accessible to the agency or iTNet; backup scope is specified in the service agreement.
05What should we prepare to get started?
The number of users and branches, core systems, working hours and main current issues are enough to begin the discussion.
Let’s discuss your agency’s technology needs.
Tell us how your team works and the technical issues you face so we can define a suitable way to work together.