Networks & departmental connectivity
Review and maintain networks around your center’s layout and service requirements.
- Wired and wireless networks
- Department and branch connections
- Connectivity troubleshooting
Medical & Healthcare Centers
Focus on your patients,with infrastructure ready for your team.
From reception and scheduling to administration, your staff need ready-to-use devices, reliable connectivity and access aligned with their responsibilities. iTNet maintains networks, supports service infrastructure and assists users so technical issues can be followed up in an organized, coordinated way.
21 years of service experienceiTNet / Infrastructure & support
Network & accessSupport & follow-up
Illustrative healthcare IT infrastructure
IT services for healthcare centers01 02 03 04 05 06
IT support shaped around your working environment.
We define the scope around your users, departments, operating hours and existing applications.
Reception & staff workstations
Prepare and maintain computers and office devices used by your team.
- Reception and administrative workstations
- Printers and peripheral connectivity
- Everyday user support
Application infrastructure
Maintain the environment running your applications and review user access to services.
- Server resources and capacity
- Infrastructure and access troubleshooting
- Software provider coordination
Security & access management
Align accounts and permissions with staff roles and departmental needs.
- Permission setup and review
- Access for joining or departing staff
- Workstation security configuration reviews
Backup & recovery readiness
Plan backup copies for the data covered by your service agreement.
- Data selection and retention periods
- Recovery reviews as agreed
- Documented procedures and responsibilities
Coordinated support & reporting
Track requests around your center’s priorities and the responsibilities of relevant teams.
- Tickets through iTNet360
- Actions and outstanding issues
- Coordinated maintenance and changes
Around your organization01 02 03
From one practice to multiple departments or locations.
We shape the approach around your actual setup, whether for a specific need, infrastructure development or ongoing support.
Practices & independent centers
Review networks, reception workstations and everyday user needs around the center’s setup and workflows.
Clinics & multi-department centers
Consider departmental connectivity, shared services and user access alongside maintenance and support.
Multi-location organizations
Define responsibilities and follow-up arrangements for site connectivity, access management and requests.
How we work
Clear collaboration around your center’s workflow.
- 01
Understand the environment
Review users, services, office devices and recurring issues.
- 02
Agree priorities & responsibilities
Define scope, required access and follow-up arrangements.
- 03
Coordinate implementation
Plan work around operating hours and the potential impact of changes.
- 04
Follow up & review
Report actions, review requests and assess maintenance and development needs.
Service management and follow-up
Your center’s technical requests, in iTNet360.
Include the department, affected device or service and a description of the issue. Technical details and error messages are enough for an initial review; do not include patient identifiers or records in a ticket.
FAQ
Before working together
01Do you support scheduling or practice management software?
These services focus on infrastructure, devices and access. Application-specific issues are handled with the software provider, with responsibilities agreed before work begins.
02Do these services include medical device repair or calibration?
No. This page covers IT services and office equipment. Medical device repair, adjustment and calibration belong with the responsible specialist or device provider.
03How is support team access to information defined?
Accounts and access levels needed for each service are agreed with the center’s responsible contact. Access scope and working arrangements should be clear before work starts.
04Does backup cover all information?
Data scope, storage location, retention and recovery procedures are defined in the service agreement. Backup of external platforms depends on their capabilities and permitted access.
05How do you coordinate changes with operating hours?
We review potential impact and suitable timing before implementation. Change plans and any expected interruption are coordinated with the center’s responsible contact and relevant teams.
Tell us about your center’s IT needs.
Share your user and department counts, the services you use and your current issues so we can define a suitable way to work together.