Network & connectivity
Maintenance of your internal network, network equipment and settings, and links between offices or branches.
- Network equipment and settings
- Office and branch connectivity
- Structure documentation
Network Support Contract
Network and server support contracts,with clear scope and responsibilities.
With an iTNet network support contract, maintenance of your network, servers and user systems is assigned to a dedicated team, with an agreed scope, request tracking in iTNet360 and reports on the work done.
21 years of service experienceWhat is covered01 02 03 04 05 06
What a network support contract maintains.
The contract scope is defined after we understand your environment, needs and priorities.
Servers & services
Maintenance of servers and business services, updates and resource management.
- Business services
- Maintenance and updates
- Resource management
Virtualization
Maintenance of your virtual environment and virtual machines.
- VMware and Proxmox
- Hyper-V
- Virtual machine management
Infrastructure monitoring
Checking the status of equipment and services to identify issues and follow up on actions.
- Service status
- Capacity and performance
- Alert review
Backup & recovery
Running the backup plan and checking recoverability according to how important your data is.
- Backup plan
- Backup checks
- Recovery tests within the agreed scope
Users & access
Support for user systems and management of accounts and access levels.
- User system support
- Accounts and access levels
- User request follow-up
What the contract defines01 02 03
Everything is clear before we start.
Responsibilities, scope and follow-up are put in writing before the engagement begins.
Scope and coverage
The equipment, servers, services and users that iTNet is responsible for maintaining.
Request handling
How requests are submitted in iTNet360, how they are prioritized and how to reach us in urgent cases.
Reporting and review
Reports on completed work and improvement recommendations at agreed intervals.
How it works
From understanding your environment to regular maintenance.
- 01
Understand the environment
Review of your network, servers, services, users and needs.
- 02
Define the contract scope
Agreeing services, responsibilities and follow-up.
- 03
Start maintenance
Requests are logged in iTNet360 and handled as agreed.
- 04
Report and review
Reports on actions taken and improvement recommendations.
Tracking and transparency
Your requests and contracts, in iTNet360.
With iTNet360, view and follow up on your tickets, services and contracts in one place.
FAQ
About network support contracts
01What does a network support contract include?
The scope of each contract is defined after we understand your environment and can include network and connectivity, servers, virtualization, monitoring, backup and user support.
02How is the cost of a support contract determined?
After reviewing your environment, the number of users and services, the scope of work and the support conditions, we prepare a tailored proposal. There is no fixed price for every organization.
03What if we have an in-house IT team?
We can work alongside your team with clearly divided responsibilities, from a specific area to maintaining agreed parts of your infrastructure.
04How are requests submitted and tracked?
Clients submit and follow up on requests in iTNet360. If you cannot access the portal or a serious outage has stopped your business, call 02191010580.
05What information do you need for a proposal?
The number of users and offices, your main servers and services, network equipment, and current issues or priorities are enough to start the review.
Planning a network support contract for your organization?
Tell us about your network, servers and number of users; after a review, we will prepare a suitable proposal.